SHIPPING & DELIVERY OF ORDERS
1. Product Delivery
Deliveries of orders are made by a specialized transport company.
Masdeflandi.com promises to deliver the product in perfect condition in the direction you point the client in the order form, and in any case must be within the specified territory (European Union). In order to optimize the delivery, Customer thank indicating a direction in which the order can be delivered within the normal working hours.
Masdeflandi.com not be liable for errors in the delivery when the delivery address entered by the customer in the order form is incorrect or incomplete.
If at the time of delivery the customer is absent, the carrier will call the telephone number to agree and coordinate a new delivery.
The deadline for delivery is 3-5 working days of placing the order. These deadlines are means, and therefore an estimate. Therefore, this may be different for logistical reasons or force majeure. In cases of delays in deliveries, masdeflandi.com inform their customers becoming aware of them.
Every delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is achieved through the control system used by the transport company.
In the case of late delivery of orders masdeflandi.com attributable to, the customer may cancel your order in accordance with the procedure described in section 5 Return. No delays in delivery considered cases where the order has been made available to the customer by the carrier within the agreed time or could not be delivered because the client attributable.
3. Delivery Tracking
In the same email which informs customers that the product has left masdeflandi.com stores, we provide the tracking number and the customer number of the carrier responsible for delivery, so that if any problem arises in the delivery, the customer can contact to resolve.
4. Diligence in the Delivery
Customer must check the condition of the package to the carrier on behalf of masdeflandi.com, make delivery of the product ordered, indicating the delivery note any anomalies that might detect in the packaging. If, subsequently, after review of the product, the customer detects any impact as hitting, breaking, evidence of having been opened or any damage caused to it by shipping, the Customer agrees to notify masdeflandi.com via email (info @ masdeflandi.com) in the shortest possible time and to a maximum of 7 days from the delivery. It will include a detailed description of the incident and will be accompanied by photos.
Products purchased in masdeflandi.com be returned and refunded provided there is an anomaly that warrants (see section 4). Info@masdeflandi.com must communicate within a maximum period of 7 working days from the date of delivery and Masdeflandi must accept and authorize written return, fulfilling the other conditions set out in this section.
Masdeflandi.com only accept returns that meet the following requirements:
These should be submitted using the same original box. Masdeflandi.com makes delivery of their orders in boxes suitable for transport and storage of oil or other product containing. So the customer will be responsible for damage, loss or theft suffered by the containers of olive oil or other product when your return is not made in their original boxes
No returns will be accepted where the security seal of the packaging has been opened or the original labeling has been altered
You must include a copy of the delivery note inside the package, which also marked the returned products and the reason for return. (Including the mail for return authorization)
The return of the products will result in a refund equal to the cost of the goods returned less shipping charges.
Only in the event that the product delivered is defective or incorrect, masdeflandi.com also reimburse the customer for shipping costs.
All other expenses incurred by the return of the order shall be borne by the Customer.
Masdeflandi.com manage the return order under the same system that was used for payment within 48 hours of arrival confirmation to store the returned order. The application of the return on the account or customer card depends on the card and the issuer.
7. Disclaimer delivery
Masdeflandi.com disclaims all liabilities in the following cases:
Masdeflandi.com act with the utmost diligence in order to make available to every order for the transport company. However, no liability for damages arising from a malfunction of transport, especially for causes such as strikes, delays on roads, and in general any other characteristic of the sector, they result in delays, loss or theft of merchandise.
Masdeflandi.com not responsible for minor or major damage that may occur to an order, total loss or theft, once the delivery has been made.
Technical errors by accidental causes or otherwise, prevent normal operation of the service via internet.
Site unavailability due to maintenance or other, to prevent having the service.